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Our Process

Our Process

So you’ve decided you need a new floor. Great! Many customers stop at this point, and live with their old floor simply because they don’t know how to select a new one. It can be a daunting prospect, such a permanent and expensive change to your home, but it doesn’t have to be! Here’s how flooring sales work.

  • Step 1 First Contact

    Pick up the phone and give us a call, or drop on in anytime. This is the first step to making your home as beautiful as you’ve always wanted it to be. We’re always happy to answer questions, and aren’t in the habit of pressure sales tactics. Don’t worry, we won’t bite!

  • Step 2 Evaluation

    Before we can help you select a specific product, we’ll ask you questions to help find out what sort of products you need. Depending on your lifestyle, tastes, and budget, certain products may be more suitable than others. You can expect to be asked questions like “What is it about your old floor that makes you want to replace it?”, “Do you have pets or children?”, “What style of decoration do you like?”, “Are you looking for tile? Wood? Stone? Carpet?” Don’t worry if you can’t think of all the answers right away. We’re pretty good at figuring out your needs just based on your reactions to our questions and products we’ll show you.

  • Step 3 Product Selection

    Based on the needs we determine together in Step 2, we’ll help you pick out a large number of products that could work for you. At this stage remember that you aren’t committing to anything. We won’t ask you for a deposit if you want to take samples home (which we strongly encourage!). Right now what we’re concerned with is finding out the preferences you may not even know you have. When we’re done helping you select products, we encourage you to take the samples home and look at them in your own lighting. A small difference in light or background can change the whole look of a product.

  • Step 4 In-Home Estimate

    Once you have an idea of which products you like the most, give us a call or stop back in, so that we can set up an in-home measure and estimate. This is a very important step in the process – Without knowing the exact, specialized dimensions of your floor, we can’t really give you an accurate price. We can usually schedule a next-day estimate, and during that estimate will show you your options, give you a full break-down of the costs, and help you visualize what your home will look like after the project is complete!

  • Step 5 Deposit and Ordering

    In most cases, we ask for a 50% deposit before we can order your materials. We will make the order the same day you give us a deposit. In most cases, from the date of order, you can expect to wait approximately two weeks before installation begins. We will call you to schedule your installation as soon as we determine the availability of our skilled and licensed installers.

  • Step 6 Installation

    By this point, all of the hard work on your part is done! Well, except for one last thing. Before our installers arrive, we ask that you move anything small, fragile, or electronic out of the areas where your new floors are being installed. Our crews are happy to move furniture for you, but those small fragile curios deserve the caution and care that only their owners can provide.

    During installation, you should expect there to be some mess. Our crews will clean as best they can, but its not uncommon for some extra dusting to be needed for a few days after wood or tile installations. We will advise you about any special factors for installations, such as any time you may need to spend out of the home for floors finished on-site.

  • Step 7 Billing

    When the installation is complete, we ask that you settle your balance with us as soon as possible. We accept personal checks, Visa, Mastercard, and Discover. If you like, we can mail you an invoice.

  • Step 8 Enjoy your Floor!

    Hopefully self-explanatory, but if you have any questions on maintenance please don’t hesitate to call us. Also, if you notice any flaws with your flooring, let us know sooner rather than later. Its often easier to repair right away.